PRIVACY POLICY
PRIVACY STATEMENT
1. INTRODUCTION
XMOVERS ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, contact us for moving services, or interact with our business.
2. INFORMATION WE COLLECT
We collect information you provide directly to us, including:
- Name, phone number, email address
- Moving locations (pickup and delivery addresses)
- Details about items being moved
- Payment information
- Any other information you provide when requesting quotes or booking services
We may also collect information automatically, including:
- Browser type and IP address
- Pages visited on our website
- Device information
- Website usage patterns
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Provide moving quotes and services
- Process bookings and payments
- Communicate about your move
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and maintain security
4. WHO WE SHARE YOUR INFORMATION WITH
We do not sell or rent your personal information. We may share your information with:
- Service providers who assist in delivering our services (payment processors, insurance providers)
- Legal authorities if required by law
- Other parties with your consent
5. DATA SECURITY
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
6. DATA RETENTION
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Once no longer needed, we securely delete or anonymise your information.
7. YOUR RIGHTS
Under New Zealand's Privacy Act 2020, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request we limit how we use your information
To exercise these rights, contact us at the details below.
8. COOKIES
Our website uses cookies to enhance user experience. You can control cookie settings through your browser. We use cookies for:
- Website functionality
- Analytics and performance
- User preferences
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date.
11. CONTACT US
If you have questions about this Privacy Policy or our privacy practices, contact:
XMOVERS
Phone: 021 089 41386
Email: sJa@xmovers.co.nz
Website: xmovers.co.nz
12. COMPLAINTS
If you have a privacy complaint, you can contact the Office of the Privacy Commissioner:
Privacy Commissioner
Phone: 0800 803 202
Email: enquiries@privacy.org.nz
Website: privacy.org.nz
